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Terms of Service

Effective 2026-04-24 · Last updated 2026-04-24

Plain-English summary. You ask us for a free mockup. We build it. If you like it, you can hire us — $500 to launch, $150/month. No contract, cancel anytime, 60-day money-back guarantee on the setup fee. We can't guarantee Google rankings or lead volume. Virginia law applies. The legally binding details are below.

Contents

1. Acceptance of these terms

By submitting the lead form on omen.services, by replying to our outreach, or by purchasing a paid service, you agree to these Terms of Service. If you don't agree, don't use the service.

These Terms, together with our Privacy Policy, form the complete agreement between you and us.

2. Who we are

Omen Services is a service offered by Omen IT Solutions, a trade name of Walter White Enterprises, LLC, a Virginia limited liability company headquartered in Culpeper, Virginia. In these Terms, "we," "us," and "our" refer to that entity. "You" and "your" refer to the individual or business using Omen Services.

3. The free mockup

If you submit our lead form, we'll build you a free, non-binding mockup of a website for your business within approximately 24 hours. A mockup is a preview — it lives at a temporary URL and is meant to give you an idea of what a real Omen-built site would look like for your trade.

You're under no obligation to buy anything. The mockup is yours to keep, save, share, or discard. We may deactivate the mockup's temporary URL after 30 days if you haven't moved forward with a paid plan.

4.1 Launch plan — $500 one-time

Includes a custom one-page website deployed to your own domain, setup or optimization of your Google Business Profile, a lead form that notifies you by text, basic on-page SEO for up to three service areas you specify, and a call-tracking number. Launch work is typically completed within 14 days of receiving everything we need from you.

4.2 Monthly plan — $150/month

Includes hosting, domain registration (or renewal), SSL, security monitoring, four Google Business Profile posts per month, up to 30 minutes of edits to your site per month, and a one-page monthly report. Edits don't roll over.

4.3 Out-of-scope work

Custom work beyond what's described — new pages, integrations, video production, ad management, detailed design revisions — is not included and will be quoted separately before any work begins.

5. Billing, cancellation, and refunds

5.1 Payment

All payments are processed by Stripe. You authorize us to charge the card or payment method you provide for the amounts you agree to. The launch fee is billed once, up front, before work begins. Monthly fees are billed on the same day of each calendar month starting the day your site launches.

5.2 No long-term contract

You can cancel the monthly plan at any time. Cancellation takes effect at the end of the current billing month — we don't prorate mid-month cancellations. After cancellation, we stop billing and stop performing monthly work. We'll give you a reasonable window to transfer your domain and any content you own; see section 7.

5.3 60-day money-back guarantee on the launch fee

If, within 60 days of your site going live, your site has not generated at least one inbound lead (via the on-site form or the call-tracking number), you can request a full refund of the $500 launch fee. Monthly fees already charged are not refundable. To claim the guarantee, email info@omen.services before the 60-day window expires. We'll refund within 10 business days of confirming eligibility. You keep the site files; we stop hosting and maintaining it after the refund is processed.

5.4 Failed payments

If a monthly charge fails, we'll email you. If payment isn't resolved within 14 days, we may suspend service. Your site may go offline during suspension. We'll restore it within 24 hours of a successful payment.

5.5 Price changes

We may adjust the monthly price with at least 30 days' notice by email. If you don't accept the new price, you may cancel before the change takes effect with no penalty.

6. Your content and data

"Your Content" means everything you provide us: photos, logos, videos, written copy, customer lists, testimonials, business information, and anything else. You keep ownership of Your Content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Your Content solely to build and maintain your site, operate the service, and — with your written OK — feature your project in our portfolio or case studies.

You confirm that you have the right to give us Your Content and that we can use it without infringing anyone's rights.

7. Our work and intellectual property

The site we build for you is yours to use for your business for as long as you pay for it. Upon full payment of the launch fee and all monthly fees due, you receive a perpetual, non-exclusive license to the custom design and code of your site for use on your own domain.

We retain ownership of the underlying templates, component library, utility code, and any pre-existing tools or frameworks we use. If you cancel service, you keep the license to the custom work; we stop hosting and maintaining it.

The Omen name, logo, and brand assets remain our property and may not be used without written permission.

8. Acceptable use

You agree not to:

If you violate these rules, we may refuse service, suspend or cancel your account, and pursue any legal remedies available.

9. Third-party services

Omen Services relies on third-party providers — Stripe for payments, Twilio for SMS, SendGrid (or Resend) for email, Vercel for hosting, Cloudflare for DNS, Seoyo for lead routing, and Google services for analytics and the Google Business Profile. Your use of their services through ours is also governed by their own terms and privacy policies. We're not responsible for their availability or performance.

10. No guarantee of search rankings or leads

We work hard to build a site that converts and to optimize your Google Business Profile, but we cannot and do not guarantee any specific search ranking, number of leads, level of traffic, or business outcome. Search engines, advertising platforms, and customer demand are outside our control. The 60-day money-back guarantee in section 5.3 is the only commitment we make on outcomes, and it's limited to the $500 launch fee.

11. Disclaimer of warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that any defect will be corrected.

12. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any and all claims arising out of or relating to the service, whether in contract, tort, warranty, or any other legal theory, is limited to the greater of (a) the total amount you paid us in the 12 months before the claim arose, or (b) $500.

In no event will we be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption, even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow limitations on implied warranties or on incidental or consequential damages, so some of these limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Walter White Enterprises, LLC, its owners, officers, employees, and contractors from any claim, loss, liability, damage, or expense (including reasonable attorney fees) arising out of (a) your use of the service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Term and termination

These Terms start when you first use the service and continue until terminated. You may terminate at any time by canceling any paid plan and no longer using the service. We may terminate or suspend your access at any time for violation of these Terms, for non-payment, or for operational reasons, with or without notice. Sections 6–18 survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in Culpeper County, Virginia (or the nearest court of competent jurisdiction), and you consent to personal jurisdiction and venue there.

Before filing a lawsuit, we both agree to try in good faith to resolve the dispute by email or phone for at least 30 days.

16. Changes to these terms

We may update these Terms as our services evolve. When we do, we'll revise the "Last updated" date at the top. For material changes, we'll email active customers at least 30 days in advance. Your continued use after the effective date means you accept the updated Terms.

17. Miscellaneous

18. Contact

See also: Privacy Policy.